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• Player is struggling with verification due to device limitations.
• Latest FIRD News & Events
• Casino bonuses & reviews
• Can I deposit to bet365 with Skrill?

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With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts. Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait.

Even after notarizing the documents, they were still unable to access their funds and only received automated responses from support. We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao. Consequently, we had to reject the complaint due to the player’s decision. It had been 12 days without any resolution or clear reasoning for the freeze.

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• Despite having undergone numerous verification procedures, including mailing notarized documents to Mexico and participating in a Skype call, her account had remained blocked.

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Subsequently, the casino suspended the player’s account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings. The issue was resolved as the player confirmed receipt of her winnings. The player provided all necessary documents for verification but was blocked after an investigation. 1xBet United Kingdom is fairly new in the local sports betting market but it remains a globally recognised brand.

The player was advised that the investigation will take 180 days. The player struggles to withdraw his balance due ongoing verification. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

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The player from Ukraine is criticizing withdrawal process together with particularly high fees. After the player’s account had been successfully verified, the player confirmed receipt of the payment afterwards. The firm’s UK licence was suspended after reports of their websites hosting betting on cock fighting, children’s sport and using pornography to encourage betting. 1xBet bookmaker company will activate its sponsorship on CAF’s official digital platforms as well as official stadiums of the competitions.

We concluded that the casino had acted within its terms and conditions, and the complaint was rejected. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder.

The withdrawal request was initially accepted, but after a few hours, an error occurred and the money was refunded back into the player’s account. We attempted to gather more information and requested screenshots of the transaction history, but the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response from the player. The iOS app makes it easy for you to enjoy live events without trouble as long as you have a reliable internet connection to make sure that you get the live betting odds in real-time.

These include scans of things like a utility bill, any identification cards you hold, and things relating to a bank account. These are not required right away, but they might be necessary when you withdraw your winnings, or you aim to complete a second deposit later. The player from Netherlands complains about an uncertain issue.

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Player is struggling with verification due to device limitations.

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He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem. The casino responded by stating that the player had violated their terms and conditions by having multiple accounts.

The player from France has requested a withdrawal five days ago. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process. The player’s self exclusion failed as she was able to open new accounts.

The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction. The player was asked to provide an official response from the bank, but failed to do so within the given timeframe, resulting in the complaint being rejected. The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team.

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The player from Nigeria claimed that even after successfully completing KYC and having his document verified, his account at 1xbet was still suspended. The casino had requested his documents to be notarized in Mexico, but due to postal restrictions in Nigeria, he was unable to comply. The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint. The player from Indonesia had requested a withdrawal 391 months ago which was denied by the 1XBet bookmaker.

Latest FIRD News & Events

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We got in touch with the casino and its representative confirmed the documents were under a review. Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance.

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Despite having communicated this to the support and security teams, his messages were being ignored. The player had been given multiple chances to respond and provide the necessary information, but failed to do so. As a result, we had rejected the complaint due to the player’s lack of response.

The complaint was closed as the player do not intend to play in the casino anymore and wish to close the complaint. The player from Argentina is struggling to withdraw from the casino due to a limited choice of payment methods. The player from Mexico is complaining about the two-factor authentification which is required when accessing the casino account.

They asked the player to verify the documents first, but they wouldn’t agree to that and the case stayed unresolved. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved. The player claims that all his withdrawal requests were rejected.

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The player acknowledged knowing another account holder, but denied any relationship. The casino maintained that the decision was fair and reasonable but initially provided no evidence. After reviewing the case and reaching out to the casino, we had received evidence supporting the casino’s claims of multiple accounts.

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After number of weeks, the casino was not able to provide us with any specific information of the player’s request nor any solution, therefore we have closed this complaint as unresolved. The player from Somalia had his account suspended after unsuccessful verification. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts.

He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded.

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We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player had won €3,000 and after successful verification, was able to withdraw €2,000.

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Despite having provided all the requested documents, the issue had remained unresolved. We had informed the player that depositing from a third-party account was against the casino’s terms and that the casino had the right to void winnings and block accounts based on this. We had also clarified that we handled complaints related to online casinos only and had limited insight into sports betting issues. Despite this, we had offered to contact the casino on the player’s behalf. The player from France had requested a withdrawal less than two weeks before submitting this complaint. The player claimed that the online casino confiscated his winnings of €49.32 from a welcome bonus, suspecting him of having multiple accounts.

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Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets. After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills. We requested further communication evidence and clarification but received no response.